Start a conversation
Click New message, search for an athlete by name, and select them to start a private 1:1 thread. Group conversations are not available yet — pick one athlete per thread for now. Existing conversations are listed on the left with search to filter them. The open conversation’s header shows Online while the athlete is online.Photos and files from athletes
Athletes can attach photos and PDFs to their messages from the NexRex app, up to 4 files per message and under 10 MB each. The coach console shows these attachments inline in the conversation:- Images appear in the message, up to 240 px wide. Click an image to open it at full size.
- Files and PDFs appear as a download chip labeled with the file name.
- Attachments without a caption show only the image or file, with no empty text bubble.
- Deleted attachments show the deleted-message placeholder.
Loop in the AI assistant
Type@Rex in the message composer to loop in Rex, the AI assistant, so Rex
can see the conversation and respond alongside you. Rex’s replies are labeled
Rex · AI Assistant.
Broadcast
Broadcast sends one message to many athletes at once, such as an announcement, a schedule change, or a reminder, instead of messaging each person individually. Open it from the Broadcast tab under Communication.- Channel: send by Push Notification or Email. LINE is listed as Preview mode — not yet connected, so LINE messages aren’t sent.
- Audience: target all athletes, specific groups, specific athletes, or a segment.
- Delivery: send immediately with Send Now, or schedule it. You can cancel a scheduled broadcast before it goes out.
- Content: write one message for everyone, or choose Personalize with Rex to have Rex write a message for each athlete.
- Status: each broadcast is Draft, Scheduled, Sent, or Failed.
Delivery policies determine who’s eligible to receive a given broadcast.
For example, NexRex respects each athlete’s notification preferences.
Broadcast results reflect only the audience the policy actually allowed
through.
Quiet hours
Each broadcast channel’s delivery policy, on the Delivery policies tab, can set quiet hours. Sends that land in the quiet-hours window hold and go out when the window ends. Campaigns that are mid-send pause and resume. When you save a channel with quiet hours on, NexRex saves the window in your organization timezone. If the organization timezone isn’t set, NexRex uses your own timezone instead.- Each channel shows the timezone its saved quiet hours use.
- If saving would change that timezone, for example after your organization timezone changed, the channel warns you before you save.
- Saved policies keep their timezone until you save the channel again.
Manage campaigns
Open a campaign’s row menu in the campaign list to act on it. The actions available depend on the campaign’s status.
Archived campaigns are hidden by default. Choose Archived in the status
filter to see them. You can’t delete a sent or failed campaign. Archive it
instead to keep your list tidy while preserving its results.
Track views and clicks
After a broadcast goes out, the campaign list shows Views, Clicks, and Click rate for it. These columns show a dash until the campaign has been sent. NexRex counts each recipient once, no matter how many times they open or tap the message. A click also counts as a view.
Click rate is the number of unique clicks divided by the number of
recipients the broadcast was sent to.
If you add an Action URL to a push broadcast, the NexRex app opens that
link when the athlete taps the notification. Without an action URL, tapping
opens the app as usual.
Segments
A segment is a saved audience defined by conditions. NexRex resolves a segment live: whenever you open a segment or send to it, it includes the athletes who match right now. The Segments tab lists starter segments, such as all active athletes or athletes in the build or taper phase, alongside the segments you’ve saved. Each card shows its current member count. Click a segment to see everyone in it, with each athlete’s last activity, joined date, and plan. To create a segment, give it a name and add one or more conditions. An athlete must match every condition to be included.
While you build the segment, NexRex shows a live count of how many athletes
match. You can edit, rename, or delete saved segments later.
To send to a segment, choose it as the audience in step 1 of the campaign
wizard. The estimated recipient count reflects the segment’s current
members. If a segment is deleted before a scheduled broadcast sends, the
campaign fails instead of going to your whole team.
Personalize with Rex
Choose Personalize with Rex in the campaign wizard to have Rex write a separate message for each athlete instead of sending everyone the same text. Rex personalization is available for push and email broadcasts. It isn’t available for LINE.-
Write a high-level instruction describing what each athlete should hear,
for example:
Rex personalizes each message using the athlete’s training plan, upcoming race, recent training, pace zones, Agent voice, and app language.
- Under Preview for athlete, pick an athlete from the campaign’s audience. The list defaults to the first athlete and supports search.
-
Generate the preview to see exactly what that athlete will receive,
shown as Preview for
<name>. Click Regenerate to try again. Switching athletes clears the preview. - Write the Fallback message in the composer below. NexRex sends this message instead to anyone Rex can’t personalize for, such as members without a NexRex account, or when generation fails.
- Send or schedule the broadcast as usual.